Support Options
All of our work is done in-house or on-site during housecalls. We don’t ship your devices to off-site technicians or 3rd party repair companies. Similar to a doctor’s office, we offer different types of support options. You can bring your computer to our office in Warrenton, set up an appointment for remote support*/virtual consultation, or request an appointment for an on-site house call. In some cases, we can also offer emergency support for some types of service.
In Our Shop
Remote
- GET SUPPORT (Windows)
- GET Support (Mac)
- To receive remote assistance from DKCC, please call us at 540-428-2376 or email us to schedule an appointment.
- We can sometimes accommodate same day requests. Once a time has been set, you can download the Windows tool here.
- Instructions:
- Click on the above GET SUPPORT link for your operating system
- Your browser will download the software as an .exe file g2a_rs_installer_citrixaccount.exe or GoTo Assist Opener.exe
- Click on the downloaded file (either in the browser or under File Explorer > Downloads)
- You may get a pop-up window from LogMeIn, Inc. GoToAssist remote Support will come up and ask you “Do you want to allow this app to make changes to your device?” – please click on Yes
- Please call if you have any questions
* Computer has to boot to the Desktop and have a stable internet connection to download our support tool. Please specify your OS when making the appointment. We do not offer remote assistance for Chromebooks, tablets, or Android systems. You have the option of ending the connection anytime if you are uncomfortable. We recommend that clients change any passwords that were shared with the technician.
On Site House calls
- Yes, the Dok makes house calls for home and businesses! Call the office at (540) 428 2376 or email us for availability.
- Same day requests may be subject to our emergency fee. Typical house calls include: pick-up/drop-off, system set-ups, printer and network connectivity problems, and usability issues.
- Note: For repair of a computer unit, Dok prefers to get the computer to the shop to perform an internal system backup to secure your data. If you prefer to have Dok do the repair at your house, and don’t have a current back-up, there is risk of data loss.
Emergencies
Dok Klaus Computer Care
Additional Items
Bringing in a computer for service? Don't forget to bring the following items:
